Policies at Ridge 16 Designs, LLC

At Ridge 16 Designs, LLC, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

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RETURNS

Return items must be in good, re-sellable condition with original packaging. Customer is responsible for return shipping cost. Returns are NOT accepted on personalized custom orders (this includes anything with specific names/initials or images that would make item unable to be re-sold to the general public)

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REFUNDS

Refund/replacement is considered for items that are in good condition. Packaging and item must not be damaged or broken upon return to the shop.

Refund/replacement is considered for items damaged in shipping or defective upon arrival to the customer.

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Custom orders are welcome, however, we do not accept customer supplied items or materials for personalization.