ALL ITEMS ARE MADE TO ORDER
Made to order means that any product you order from us is carefully designed and assembled to your desire. This also means that adding special names, locations, dates, styles, colors, etc. takes more time to get it just right.
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-- Please allow handling time in addition to shipping times --
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Handing time will vary depending on materials, design, finish, and size of project. Contact us for more accurate details.
Policies at Ridge 16 Designs, LLC
At Ridge 16 Designs, LLC, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
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RETURNS
Return items must be in good, re-sellable condition with original packaging. Customer is responsible for return shipping cost. Returns are NOT accepted on personalized custom orders (this includes anything with specific names/initials or images that would make item unable to be re-sold to the general public)
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REFUNDS
Refund/replacement is considered for items that are in good condition. Packaging and item must not be damaged or broken upon return to the shop.
Refund/replacement is considered for items damaged in shipping or defective upon arrival to the customer.
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Custom orders are welcome, however, we do not accept customer supplied items or materials for personalization.